Refund policy
Return and Refund Policy
wexqarino — wexqarino.shop Last updated: October 24, 2026
Orders from wexqarino come with room to change your mind. This page explains the free 30-day return window, how refunds move, and every rule in between.
Headlines First
- 30 calendar days from delivery to return, free of charge;
- Return postage and restocking fees: unknown here — we never charge them;
- Refunds arrive in 3-7 business days;
- Sales tax, VAT, and customs duties: carried by us, never by you.
Thirty Days to Think It Over
The window opens on the delivery date and runs 30 calendar days. Every request inside it returns your item at zero cost.
What May Return
- Unused, unworn, and unwashed items;
- Original packaging with tags and all accessories intact;
- Backed by your order number or another proof of purchase.
What May Not
- Gift cards;
- Items sold as "Final Sale" or "Clearance";
- Custom-made or personalized products;
- Items damaged through misuse after delivery.
The Four-Part Return
- Send the opening email. Your order number and reason go to .
- Receive our confirmation. Within 24-48 hours we verify eligibility and reply with prepaid return instructions and a label.
- Pack it properly. Hand the parcel to the carrier.
- Done — the refund is in motion. It begins at the carrier's first scan; warehouse arrival has no say in your timeline.
Hold Your Boxes
Please ship nothing before we reply. Parcels sent unarranged cannot be matched to an order and may lose their refund.
Refunds, End to End
The Normal Pace
Approved refunds return to your original payment method, usually within 3-7 business days; certain banks post a little later.
The Tax Burden: Ours
Sales tax, VAT, and customs duties — on orders, returns, or refunds — never touch wexqarino customers. We carry the whole load.
Seven Days Gone, Nothing Seen?
- Recheck your bank or card statement;
- Ask your bank whether the credit is pending;
- Email and we will start the investigation.
Elsewhere in the Policy
Another Version of the Item
Need a different size or color? Order fresh and return the original — quickest — or request a direct exchange, arranged free once your return is approved.
A Delivery Gone Wrong
Damaged, faulty, or simply wrong? Photo plus order number within 7 days of delivery, then choose: free replacement or full refund. Most of the time nothing travels back.
Hitting Cancel in Time
Cancel any time before the carrier collects for a complete refund. After dispatch, the 30-day return above takes over.
A Final Word
— a real person reads every message.